Website Privacy Policy

Privacy Policy

Effective Date: 16th April 2025

Restore Natural Health respects your privacy and is committed to safeguarding your personal and health information. This policy outlines how we collect, use, disclose, and store your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following personal information:

  • Your name, date of birth, contact details
  • Medical history and current health conditions
  • Treatment details and consultation notes
  • Appointment records and payment details

We collect this information directly from you, and where required, from third parties with your consent.

2. How We Use Your Information

Your information is used to:

  • Deliver naturopathic and massage services
  • Manage your appointments and health records
  • Send treatment follow-ups or appointment reminders
  • Fulfil legal, regulatory, and insurance obligations

We only use your data for direct marketing with your express consent.

3. Third-Party Sharing

We will only share your information when:

  • You have provided consent (e.g., referral to another practitioner)
  • Required by law or for regulatory purposes
  • Necessary for business operations (e.g., secure booking or payment platforms)

Third parties are bound by strict confidentiality and privacy obligations.
We never sell your personal information.

4. Data Storage and Security

Your personal and health records are securely stored:

  • Digitally via encrypted and secure software systems
  • Physically in locked filing systems, accessible only to authorised staff

We regularly review our security practices to protect against unauthorised access or loss.

5. Access and Correction

You may request access to your personal information or ask for corrections by contacting us directly. Proof of identity may be required for security purposes.

6. Website and Online Activity

When you use our website:

  • We may collect non-identifiable data (e.g., pages visited, time spent) through cookies
  • Any information submitted via online forms or booking systems is transmitted securely

Third-party services used (such as booking platforms or contact forms) are compliant with Australian privacy standards.

7. Overseas Data Storage

If your information is stored using secure cloud-based platforms hosted overseas, we take all reasonable steps to ensure your data is protected and handled in compliance with the APPs.

8. Questions or Complaints

If you have any concerns or would like to lodge a privacy complaint, please contact:

Restore Natural Health
📍 Shop 4 / 104 McDowall St, Roma Q 4455
📧 admin@restorenaturalhealth.com.au
📞 07 4622 7154

We aim to respond within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.